Frequently Asked Questions
Everything you need to know about our premium trims and feathers.
How are your feathers sourced?
All our feathers are ethically sourced and processed under strict quality control standards to ensure they meet professional fashion and millinery requirements.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for urgent projects.
Do you offer bulk or wholesale pricing for designers?
Yes, we provide tiered discounts for bulk purchases and wholesale accounts for registered fashion businesses. Please contact our support team for a price list.
Can I return decorative trims or cut yardage?
Because trims and ribbons are cut to specific lengths per order, they are final sale. However, we accept returns on full spools and unopened feather packs within 14 days.
How should I care for garments featuring your feathers?
Feathers are delicate and should never be machine washed. We recommend professional dry cleaning or spot cleaning with extreme care to maintain their volume and color.
Do you ship internationally?
Yes, Hai Trim & Feathers ships worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.