Returns & Exchanges

At Hai Trim & Feathers, we want you to be completely satisfied with your exquisite fashion accents and millinery supplies. If your selection doesn't meet your expectations, we offer a 14-day return window for items in their original, unaltered condition.

1

Initiate Your Request

Contact our customer concierge team via email with your order number and the specific items you wish to return to receive a Return Authorization number.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring delicate feathers and trims are secured to prevent crushing or damage during transit.

3

Ship the Items

Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center for inspection.

4

Receive Your Refund

Once our quality control team verifies the items are in original condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing